We appreciate your business at psilocybinmushroomkitshop.com With the greatest care, each and every one of our products is produced. If you’re not happy and would like to ask for a refund or a replacement, we’re here to help. The terms of our return, refund, and replacement policy are detailed on this page.

Return my order

You have 14 calendar days after receiving your order to contact us if you want to return one or more items (s). Please understand, nevertheless, that not all things may be returned. Please read on to learn more about which things are excluded.

returning goods
Please always get in touch with our customer service staff before returning any merchandise. Without prior authorization from a representative of our customer service, returned items will not be reimbursed or replaced. 

Shipment charges
  • The costs of returning your goods to us are your responsibility (s).
  • The original shipping expenses will be reimbursed upon examination in our warehouse in the event that a full purchase is returned.
  • Your item(s) must be brand-new, unopened, and in the same condition that you got them in order to be eligible for a return.
  • You must have your item(s) in their original packaging.

How To Return Your Item

Please submit your request to our customer support team. You can get more information on how to return an item by sending an email to our support.

Refund

Your item or items will be checked in our warehouse as soon as we receive them. Except as otherwise agreed upon with our support team, once your return is accepted, we will begin reimbursing your payment method.

Within 14 days, the refund will be applied to your account.

Items on Sale
Ordered items placed while they were on sale will not be refunded. Package deals are not sale items and, if applicable, may be refunded.

Replacement

  • Replacements for items that are not eligible for refunds or returns may be available. There are typically four circumstances in which you can ask for a replacement. These circumstances are:
The item(s) arrived harmed.

When packaging the things you have bought, we always take great care. Please inform our customer service staff if a product does, in the odd occasion that it does, arrive damaged. Please supply a clear picture as verification of the damage.

You have 14 days from the time you receive your purchase to contact us in order to get a refund or replacement.

The product(s) developed a problem while still covered under warranty.

Contact us with a picture and a description of the issue if you think your product may be faulty.

The guarantee does not apply to a certain item:

  • when alterations to the product have been made that are not mentioned in the user guide.
  • when flaws are the consequence of improper usage.
  • when the complaint is not accompanied by evidence (a picture).